Fathoom Call Transcript Analyzer with OpenAI

Make.com + Fathoom + OpenAI + Monday.com

About

Make.com scenario that analyzes Fathoom call transcripts using OpenAI GPT, extracts structured sales insights (pain points, goals, constraints, industry, client name), and creates Monday.com items automatically.

My Role

Designed the prompt engineering, built the ingestion pipeline (webhook, iterator, text aggregator), integrated OpenAI for structured extraction, and wired Monday.com item creation with the parsed output.

Core Capabilities

• Fathoom webhook transcript ingestion
• Iterator breaks large transcripts into chunks
• Text aggregator reassembles context
• OpenAI GPT with custom extraction prompt
• Pulls pain points, goals, constraints, industry, client name
• Router filters by call type
• Monday.com item creation with structured fields

Architecture

• Custom webhook receives transcript from Fathoom
• Iterator module chunks long transcripts
• Text aggregator reassembles chunks for LLM context
• OpenAI module with custom system prompt for extraction
• Router branches by call category
• Monday.com Create Item writes structured output

Tech Stack